FAQ
Clear answers for shop owners considering MemoApp.
Setup, billing, inventory, customer dues, pricing, offline sync, and support — straightforward answers for Bangladeshi retailers.
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Common questions, clear answers
GeneralIs MemoApp only a POS system?+
No. Counter billing is one part of MemoApp. It is AI-powered business management software that also covers inventory, customers, dues, suppliers, purchases, expenses, reports, and AI-assisted insights.
GeneralWhat is MemoApp and who is it for?+
MemoApp is business management software for Bangladeshi retailers — grocery, pharmacy, hardware, wholesale, and general stores that need billing, stock, dues, and reports in one trusted app.
GeneralCan my shop work when the internet is unstable?+
Yes. MemoApp is designed around offline-friendly workflows, so key counter work can continue and sync when the connection returns.
GeneralWhat happens if the internet drops during a sale?+
Counter work can continue offline. When internet returns, MemoApp syncs pending memos and updates so your shop records stay consistent.
GeneralDoes MemoApp work on mobile phones and tablets?+
Yes. MemoApp runs in the browser on phones, tablets, and desktops — useful for shop counters that need mobility.
GeneralCan I install MemoApp on my phone or computer?+
Yes. MemoApp is a full web app — use it in the browser or install it on Android, iPhone, tablet, or PC for a native-app feel. One login keeps your shop data synced everywhere.
Memos & salesCan I create and share memos quickly?+
Yes. MemoApp supports fast memo creation plus customer-ready sharing through thermal print, PDF, and WhatsApp.
Memos & salesWhat is the difference between a memo, quotation, and delivery challan?+
A memo records a completed sale. A quotation is a price offer you can convert to a memo when the customer confirms. A delivery challan tracks goods dispatched, often for wholesale or bulk orders.
Memos & salesCan I share a memo PDF on WhatsApp to customers?+
Yes. After saving a memo, you can share a customer-ready PDF through WhatsApp or other channels your team already uses.
Memos & salesCan I track customer dues and collections?+
Yes. Customer ledgers, due balances, payments, and WhatsApp or SMS reminders help shops keep collection work organized.
Stock & inventoryDoes MemoApp help with low stock?+
Yes. Product and stock workflows help owners monitor quantities, units, purchase context, and low-stock risk on the dashboard.
Stock & inventoryCan I print barcode labels for products?+
Yes. MemoApp supports barcode label printing and barcode search during billing for faster counter work.
Stock & inventoryHow do I set up a thermal receipt printer?+
Open Settings → Printer setup in MemoApp. The app supports 58mm and 80mm thermal printers — follow the in-app guide for your printer model.
Account & teamDoes MemoApp support Bangla?+
Yes. MemoApp is built for local teams with English, Bangla, and Banglish-friendly usage across important shop workflows.
Account & teamCan my team members use MemoApp?+
Yes. Paid plans support extra team logins under the same shop, plus employee records for people who work in your business.
Account & teamIs my shop data backed up?+
Yes. MemoApp provides import and export options plus cloud sync so your shop records stay accessible and you are not locked in.
Billing & plansWhich plan should I start with?+
Start with the free plan to explore. Starter fits smaller shops, Growth is best for busy counters adding their first team, and Business suits established multi-counter teams.
Billing & plansHow do I pay for MemoApp with bKash or Nagad?+
Membership can be paid through manual bKash payment. Use the in-app membership flow or contact MemoApp support to confirm current payment steps and activation timing.
Billing & plansWhat shop types fit MemoApp plans?+
MemoApp works for grocery, pharmacy, hardware, electronics, clothing, restaurant, and general retail. Starter suits solo counters; Growth and Business fit teams with more records, reports, and backup needs.
Billing & plansHow much do SMS due reminders cost?+
SMS auto-reminders for customer dues are available as a paid add-on (around ৳250/month). WhatsApp reminders are also supported for manual follow-up.
Billing & plansCan I upgrade or change plans later?+
Yes. Start with a smaller plan and upgrade when you need richer reports, AI, backup, employees, or priority support.